Service Offerings and Agreements
This guide provides a quick reference to the processes covered by the ITIL V3 SOA syllabus. It is designed as a study aid for students taking the ITIL Capability qualification for SOA, and as a handy portable reference source for practitioners who work with these processes.
| Title | : | Service Offerings and Agreements |
| Author | : | Alison Cartlidge, Stationery Office (Great Britain), ItSMF UK. |
| Publisher | : | The Stationery Office - 2010-11-01 |
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